GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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Working with the inventory. Find Out More Start Trial. The solution is able to build an inventory of all the organization’s assets and to manage administrative and financial tasks. This collaboration is achieved by different means: It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all gllpi ticket can be helpdes by several persons which is not suitable for areas of discharge manages.

Helpdesk and issue tracking functions of GLPI. Retrieved ehlpdesk ” https: License tracking and software auditing with GLPI. Users can declare incidents or requests based on asset or not thanks to the Helpdesk feature.


The graphic interface is currently very well developed and has improved a lot helpvesk time. All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator. SinceGLPI has been developed through more than 80 versions. Getting familiar with the web interface of GLPI. Another advantage of this tool is that it allows you to take inventory control of your organization and this adds value to the other features that I mentioned.

Preliminary configuration tips and gopi practices. Point your web browser with URL http: Information Technology and Services, employees.

The best tool for the follow-up of the activities. Choosing the best agent type. Using the IP Query function.

GLPi is supported by the community. On the user side, however, the software works without much problems.

GLPI / IT asset and inventory management / Open Source Guide

Secondly, Partners would helodesk support the association, in order to ensure the necessary software development. Keeping an eye on the behavior of agents. You’re currently viewing a course logged out Sign In. Solving administration console-based issues. They will be used for the creation of tasks linked to the project.


Generating reports and statistics with GLPI. Securing the process with SSL certificates. Choosing the best deployment method. Informations Nelpdesk users rating 4. Connecting your feedback with data related to your visits device-specific, usage data, cookies, behavior and interactions will help us improve faster. The European centre for particle physics research continues to strengthen its calculation infrastructure on OpenStack, preparing to add somecalculation cores along with bare metal services.


If you still want hel;desk help documentation, i suggest you to read the Official wiki page. Moreover, GLPI has many plugins with added features.

Notify me of new posts by email. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers.

Very extensive functional modules, regular system updates, good product support. I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others.

Views Read Edit View history. Extending GLPI with plugins. Leave a Reply Cancel reply Your email address will not be published. CS1 French-language sources fr Wikipedia articles with possible conflicts of interest from June Articles containing French-language text.

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